Urchin 6 Software http://www.urchinexperts.com/ en-us Nucleus CMS v3.2 © Weblog http://backend.userland.com/rss Urchin 6 Software http://www.urchinexperts.com/ <![CDATA[Urchin 6 FAQ]]> http://www.urchinexperts.com/index.php?itemid=47 I will run a script on my web server that will transfer the daily log files on local system (Urchin) and I want these new log files to be process and send me a desired E-mail reports. Is it possible with Urchin 6? How can I view visiting details according to web pages?

Question: I will run a script on my web server that will transfer the daily log files on local system (Urchin) and I want these new log files to be process and send me a desired E-mail reports. Is it possible with Urchin 6? How can I view visiting details according to web pages?

Answer: There is a scheduler function within the Urchin GUI (Graphical User Interface) where you can configure/schedule the processing of data for each profile. However, email notification is not available.

To find out what content on your site is most popular, check out your Content Optimization > Content Performance > Top Content report.]]> Demo & Tutorial http://www.urchinexperts.com/index.php?itemid=47 Fri, 2 May 2008 12:00:58 -0500 <![CDATA[Professional Urchin Support]]> http://www.urchinexperts.com/index.php?itemid=46
  • Installation
  • Upgrading and Migration
  • Configuration and Reporting
  • Log Management and Processing
  • Deployment for Large Networks or Webhosts
  • Troubleshooting and Best Use Practices
Advanced Support is provided by our highly skilled Urchin Technical Specialists. Upon purchase of one of UrchinExperts' Advanced Annual Support Plans, you are granted access to our ticketing system.

To initiate a help request, you simply log in and submit a support ticket. Your request is responded to within 24 business hours. Depending on the complexity of the issue, you can choose to communicate with an Urchin Technical Specialist via email, or request a scheduled call to walk through an installation, configuration adjustment, or even to help answer a long list of questions.

Clients ranging from Financial and Educational Institutions, Government Agencies, Enterprise Corporations, and Web Hosting Companies rely on UrchinExperts' Annual Support Plans. They do so to have an expert technical resource readily available to ensure their Urchin Software Configurations and Settings are always functioning optimally and geared toward their business objectives.

UrchinExperts offers two Urchin Advanced Annual Support Plans:

Support HoursPrice 
Up to 4 Hours Per Month for 12 Months$7,200
- or -

Up to 7 Hours Per Month for 12 Months$10,920
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Urchin Advanced Support Plan Details:
  • Initial response to all tickets within 24 business hours and continued ticket responses until the issue is resolved or questions are answered in a satisfactory manner
  • An initial response is typically a ticket solution, but may also be a request for more information (a log file, a configuration file, etc.)
  • Monitored normal ticketing support Monday to Friday, 9 AM to 6 PM Eastern Standard Time
  • Support incidents are billed in 10 minute increments
  • Unused monthly time does not rollover to the following month
  • While we provide in-depth installation assistance, we do not perform direct work on client servers
  • Because Urchin Software is technically-advanced, we strongly recommend that a web administrator or IT manager is the primary point of contact with our Urchin Technical Specialists

Feel free to contact us (877.273.9921 Toll-Free) for further details on our plans. ]]> Demo & Tutorial http://www.urchinexperts.com/index.php?itemid=46 Fri, 2 May 2008 10:53:54 -0500 <![CDATA[Urchin 6 Upgrade Request]]> http://www.urchinexperts.com/index.php?itemid=45 ]]> Demo & Tutorial http://www.urchinexperts.com/index.php?itemid=45 Wed, 16 Apr 2008 13:11:22 -0500 <![CDATA[Buy Urchin 6]]> http://www.urchinexperts.com/index.php?itemid=44 Buy Urchin 6
Urchin 6 Software

The Urchin Base Module provides professional grade web analytics at an attractive price. Everything you need to track up to one-thousand sites. The fast interactive and multilingual reporting interface with filtering, date range control, sorting, time series analysis, business-ready graphics, export capabilities, and built-in help.



Quantity:  

Price:  
$2995


By clicking on "Buy Now", you acknowledge you have read the Terms and Conditions


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How to Purchase:


New Urchin Customers: Enter the quantity of Urchin 6 Licenses you would like to purchase and click the "Buy Now" Google Checkout button. You will receive a confirmation email from Google Checkout regarding your purchase. You will recieve a second confirmation email with your Urchin 6 Serial shortly after, typically within the same business day. Call us Toll-Free at 877.273.9921 or use the "Sales Chat" link to your left if you have any questions.

Existing Urchin Customers: If you already have an Urchin license then you are eligible for a discounted rate on Urchin 6. Click here to submit your Urchin 6 Upgrade Request.

Urchin 6 Demo Users: To convert a demo to a purchased license before the 30-day trial expires, go to the Urchin Upgrade Request Form. Be sure to include the Urchin 6 demo serial code in the provided field.]]> Demo & Tutorial http://www.urchinexperts.com/index.php?itemid=44 Mon, 14 Apr 2008 12:57:28 -0500 <![CDATA[New Features in Urchin 6]]> http://www.urchinexperts.com/index.php?itemid=43 New Features in Urchin 6
What are the main differences between Urchin 5 and 6?

Major Features

  • Up to 1000 profiles (domains), log sources, e-commerce, and campaign tracking all included with base license; no add-on modules
  • Individual visitor-level tracking, including session (path) data
  • Comprehensive SEO/SEM campaign tracking features, 4 goals per profile
  • Rich cross-segmenting available from most reports
  • Full suite of visitor geo-location reports (not just visitor domain)
  • Processing speed roughly on par with Urchin 5 but with much richer reports

Platform Support

  • Broad range of Linux platforms supported with only 2 builds (Linux 2.4 and 2.6 kernels)
  • Added support for FreeBSD 5 and FreeBSD 6
  • Dropped support for MacOS X and Solaris (may be reconsidered if sufficient demand is demonstrated)

Installers

  • Windows installer is now distributed as an MSI package, better unattended install support, integration with SMS

Configuration

  • Relational database (MySQL or PostgreSQL) administrative configuration backend
  • Support for configuration database hosted on remote configuration server

Web Server

  • Upgraded to latest Apache 1.3.X release
  • OpenSSL and mod-ssl upgraded to latest versions
  • Removed default modules not used by Urchin
  • Added mod_expires for proper cache control headers

Task Scheduler

  • Scheduler now runs as two processes - master scheduler and slave scheduler
  • Tasks easily managed via scripting interface to back end configuration DB
  • More robust/reliable support for running multiple instances of slave scheduler on a single machines and/or in a cluster

Visitor Tracking

  • The old __utm.js tracking javascript has been replaced with a Google Analytics-compatible urchin.js tracking javascript (existing sites will need to upgrade)

Log Processing

  • Geodata stored in memory (larger runtime memory footprint)
  • Range of Days feature in log sources allows multi-day search for log files matching a particular date pattern
  • Ability to run profiles entirely in memory

Data & Storage

  • Profile databases now default to 100,000 records/month (instead of 10,000) with option to increase up to 500,000 records per month
  • Expanded Geodata: full set of geolocation data from Quova, replaces domain-only MaxMind data
  • Monthly table record limit increased from default of 10,000 to 100,000 records
  • 50 monthly files per profile, now organized by subdirectory

Reporting UI

  • Flash replaces Adobe SVG for rendering graphs & charts
  • Report exporting only in CSV and XML (removed unreliable MS Word/Excel exporting)
  • All Profiles report is defunct
  • New visitor session/path level reporting capabilities

Ecommerce

  • Ecommerce transactions can be written directly to webserver logs via special functions in the tracking javascript (identical to GA)
  • External shopping cart logs in ELF2 format also supported

Security

  • Urchin 6 has gone through a thorough quality assurance for cross-site scripting (XSS) and XSRF vulnerabilities
]]> Features http://www.urchinexperts.com/index.php?itemid=43 Thu, 27 Mar 2008 11:08:10 -0500 <![CDATA[Urchin 6 Specifications]]> http://www.urchinexperts.com/index.php?itemid=42 Urchin 6 Specs

What is Urchin Software?


Urchin Software is a web analytics solution similar in scope to Google Analytics but is a software version, hosted and managed by the customer. It represents an upgraded version of Urchin 5. Like Google Analytics, it provides advertisers and website owners with the tools to better understand their users browsing experience.

The major difference between Urchin and Google Analytics is that Urchin is hosted by you, the user, and therefore requires technical setup to process log files. However, your analytics data is housed internally and locally so there are more options for re-processing and customizing the data. Also, Urchin is not free ($2995), like Google Analytics, and does not have the most recent interface updates and email reporting capabilities that were launched in Google Analytics in May 2007.

How does Urchin Software work?


Urchin Software is an installable software product that requires server side configuration, database setup, and log processing. Maintenance of Urchin software entails significant technical overhead, since system administrators will need to monitor log files, backup data and perform product updates.

The Software should be set up by a system administrator with access to webserver logs. It comes bundled with an Apache webserver binary for configuration and report delivery, and uses 3rd party database software (mysql or postgresql depending on platform).

Basic system recommendations: Windows server OS, Linux 2.4/2.6 kernel, and FreeBSD; 2gb ram, 250gb drive

What platforms are supported?

  • Windows 2003 Server
  • Windows XP
  • Windows 2000
  • Linux (kernel 2.6) - generic for most of Linux flavors
  • Linux (kernel 2.4) - generic for most of Linuxflavors
  • FreeBSD 6

Supported databases for each platforms are:
  • MySQL 4, 5
  • PostgreSQL5

Supported Webservers are:
  • Apache (all platforms)
  • IIS (windows only)


Will there be other platforms supported by Urchin 6?


Yes, the product team is planning to release an additional several additional platforms / configurations shortly after the launch in March / April.

What languages will be supported in Urchin 6?

  • US English
  • UK English
  • French
  • Italian
  • German
  • Spanish
  • Chinese
  • Japanese
  • Korean
  • Brazilian Portuguese


Why is Google launching this product?


The Software version is an alternative to Google Analytics, which is a hosted service by Google offered “on-demand” by logging into a Google Analytics account. Urchin Software is intended for customers that prefer to keep their website traffic data strictly in-house. It also allows tracking firewall-protected content such as a corporate intranet, and features greater customization flexibility and data processing options.

What is new in Urchin 6?


Click Here for a full list of new features in Urchin 6.

How much does Urchin 6 cost? Where can users purchase Urchin 6?


For pricing and purchase information, please visit our Urchin 6 Pricing and Purchase page.

Are future upgrades included in the license price?


All minor upgrades (designated by the pattern "6.x") will be free to those who own a license for Urchin 6. Future major upgrades will not be free and we are not offering upgrade rights that cover them for purchase.]]> General http://www.urchinexperts.com/index.php?itemid=42 Thu, 27 Mar 2008 10:31:27 -0500 <![CDATA[Email Newsletter Signup]]> http://www.urchinexperts.com/index.php?itemid=41 function popUp(URL) { day = new Date(); id = day.getTime(); eval("page" + id + " = window.open(URL, '" + id + "', 'toolbar=0,scrollbars=1,location=0,statusbar=1,menubar=1,resizable=1,width=800,height=600,left = 440,top = 0');"); } Thank you for your interest in UrchinExperts. Our email newsletter features the latest Urchin News as well as configuration and setup tips from our team of experts.
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You can visit the Site Map to see all the pages available on this site.

You can also use Google to search just this site for what you are looking for.]]> General http://www.urchinexperts.com/index.php?itemid=18 Mon, 20 Jun 2005 20:58:51 -0500 <![CDATA[Thankyou]]> http://www.urchinexperts.com/index.php?itemid=16 You should receive a response the same business day.

Back to home]]> General http://www.urchinexperts.com/index.php?itemid=16 Thu, 16 Jun 2005 14:22:10 -0500 <![CDATA[Urchin Software Sales & Consulting]]> http://www.urchinexperts.com/index.php?itemid=15

Pre-Sales

UrchinExperts is available to answer any pre-sales questions you might have about Urchin Software. You can contact the Sales Department at 877.273.9921 9-5 M-F, or contact us anytime.

We can walk you through the various features of Urchin 5 and Google Analytics, as well as help you determine which product best fits your business needs. Urchin can be leveraged to enhance almost every part of your online business. From Business intelligence, Search Engine Marketing Performance, Site Design and Usability, server statistics and security; find out more about the features Urchin Software has to offer.

Urchin and Google Analytics Consulting

How can I use goals to improve my website optimization? Which PPC keywords are converting the most sales?

Urchin Experts has all the answers! We can help you use Urchin Software to it's full potential, and professionally set up the components of Urchin 5 Software that are most valuable to your business. Whether you need help setting up a MTC file properly, want to know how your content can be better optimized to increase conversion, or need custom reports; UrchinExperts can turn you into a power user in no time!

For more information on our Urchin Consulting Services, please get in touch and start getting the most out of Urchin Software today!

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