I’m having trouble running the geo-update command in Urchin 5?
Problems with the Urchin 5 ge-update command are usually caused by one of two thing:
- Urchin is running on a network that requires a proxy to be used.
- The user that is running the command does not have the correct permissions to modify documents in the /path/to/urchin/data/geodata/* directory.
Before sending the client any information double check that the geo-update command is running on the EpikOne Urchin server. It may be that there is a problem with the Google Servers. If the command executes correctly on the EpikOne server try the trouble shooting techniques below.
If Urchin is running on a network that requires a proxy make sure the client has configured the Domain DB update settings correctly in Urchin 5. These setting can be found in the Settings -> DNS Database Update screen.
Another important thing to check are the user permissions. If the geo-update command is being run by a user with incorrect permissions then the update process will fail. The user must have the ability to write directories and files to the /path/to/urchin/data/geodata/* directory.
Finally, Google can check the status of the client’s geo-data database. You can contact them via the ticketing interface in the VAR area. When contacting them send the contents of the geo-update -V command.