How do I fix the ‘Profile has been locked by another process. Exiting.’ error

How do I fix the ‘Profile has been locked by another process. Exiting.’ error?

On rare occasions something can interfere with the Urchin processing. When this happens Urchin can lock the database for a profile. On Windows you may see an error message like this:

 

ERROR: (7047-323-308) Profile has been locked by another process. Exiting.

 

  • Stop all Urchin processes using the Service Manager. There should be two processes, the Urchin Scheduler and the Urchin Webserver.
  • Open Task Manager
  • KILL all Urchin processes listed in task manager
  • Restart Urchin services